Questions and answers

Because you might one day leave the address you signed up with — a work address, most often. Your CPD record, your registers and everything you have signed come with you. The change only takes effect once you open the link sent to the new address, so a typo costs you nothing but another go.

It is a second address you can reset your password from if you lose access to the one you sign in with. A personal address, if you sign in with a work one. It has to be confirmed before it can do anything, and it is never used to sign in.

You are signed out everywhere else. That is the point of changing it: if someone has been signed in on a device you no longer have, changing the password is what removes them.

It adds a six-digit code from your phone to your password. Your CPD record is the evidence you show your regulator, so it is worth protecting properly. Keep the recovery codes somewhere other than that phone — without them, losing the phone means losing the account.

Yes, at any time and without asking. Your details, every record entry and every attendance you have signed export as a JSON file, and your record also exports as a CSV you can open in a spreadsheet.

Choose “Other”. The regulator only decides which compliance pack you are offered — the HCPC audit pack, the GMC appraisal record and so on. Everything else works the same either way.

It is optional. If you give it, CPD dated before it is kept and shown but not counted towards your registration, because that is how regulators treat it.

Only if your regulator sets one. Fifty credits a year is common for doctors, thirty-five hours for financial advisers; the HCPC sets no number at all and asks for a mixture of learning instead. Leave it unticked and your dashboard counts what you have done rather than measuring it against a figure nobody asked of you.

Choose “Other” and type it. Use the usual name for the job rather than your job title — it is how you are matched with other people doing the same work.

An appraisal or an audit covers a period, and a period can span more than one job. The profile holds your current role; the history holds the rest.

It was captured live on a register at the event and signed by you at the time. That is stronger evidence than anything typed in afterwards, which is why those entries cannot be edited or deleted.

Platform-verified entries are somebody else's record too — the organiser ran the register and your attendance is part of it. Everything you added yourself can be deleted.

Only a date and a title are required; everything else can be blank. Column names vary hugely between employers, so if yours is not recognised, tell us what it looks like and the matching gets better for everyone.

That it is accredited by a body which awards points. Official events need the accrediting body and the points named, and both appear on every slip so an auditor can check them.

Five ratings and an optional comment, asked after someone has signed in so it never blocks the signing. Answers reach you without names attached.

Only people in your own profession, and only the event — never who added it. Counts are of people, not of names.

At one time of day that you choose, in UK time, for all three kinds together rather than as three separate interruptions. They need the app installed on your phone.